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Support & FAQ

Straight answers.
No runarounds.

The questions we hear most, answered like we'd answer a colleague over a hotel-bar coffee.

Is it really a one-time purchase?

Yes. $149, once, ever. You own the app and every future update we ship. There is no Pro tier, no Captain tier, no founding-member loophole. We picked one price and we're sticking to it.

How does the local sync actually work?

When two of your own devices are on the same network, they discover each other directly and sync over an end-to-end mTLS channel. We use Hybrid Logical Clocks to keep ordering sane across offline edits. No relay server, no third-party cloud touching your flight data — just the devices you already paid for, talking to each other.

What does Cloudflare actually do, then?

Cloudflare hosts our license check and federated sign-in. When you buy Lifetime, the entitlement that unlocks premium features and unlimited logging lives there. Your flight data does not. That separation is deliberate and we're happy to be precise about it.

Which platforms can I run it on?

We're actively shipping on every major platform — Android, iOS, macOS, Windows, Linux — so you can fly on whichever device makes sense for the trip. Some are further along than others; the App Store and Google Play tracks lead today, with desktop installers maturing through beta. One Lifetime license unlocks all of them as they land.

Can I bring data in from my old logbook?

Yes. The smart importer maps CSV and XLS columns automatically — date format, time format, column intent — and lets you override any guess when it's wrong. Whether it's a roster export, a legacy desktop app, or a decade-old spreadsheet you maintain yourself, we'll meet it where it is.

What about my old paper logbook? And why does AI Scan cost extra?

AI Scan reads photographed or scanned logbook pages and extracts the rows for you to review before they commit. It's the one thing in the app that isn't free, because we run real cloud AI on your pages and pay per page for it. Rather than bake that cost into the $149 and charge every pilot for a service most won't use, we pass it through at thin margin — Lifetime gets you a 10-page preview to evaluate quality, then you buy pages in packs that never expire, only if you actually need them. If you're not digitizing a paper logbook, you'll never see a charge beyond the $149.

How accurate is AI Scan, really?

On a typical, legibly handwritten logbook page in a standard layout (TCCA, EASA, FAA, CASA, CAANZ), we see ≥85% of fields extracted correctly without edits. Validation runs server-side and flags implausible values — totals over 24 hours, category times exceeding total, unrecognized aircraft registrations — so the review queue surfaces what needs your eye instead of asking you to re-check everything. The 10-page free preview is there precisely so you can judge whether your handwriting and layout fall on the right side of that line before you spend a dollar.

What happens to the photos I upload for AI Scan?

They're streamed to Google Gemini in the United States for extraction, the model returns the structured rows, and we delete the image within 24 hours. Google's paid Gemini API doesn't train models on your data. We log metadata about the call (timestamp, page count, cost) for billing and debugging — never image bytes or the extracted text. The privacy disclosure is shown before your first upload and lives in settings after that.

Can I refund unused AI Scan pages?

Yes — full refund within 30 days if you haven't used the pages from that purchase yet. Once you've consumed them on extractions, that batch isn't refundable (we already paid the provider). The refund policy page has the precise rules.

How big is the airport database? Is it bundled or downloaded?

Bundled. Every release ships with 84,000+ airports, 10,000+ aircraft types, and 1,500+ manufacturers built in — sourced from OurAirports, OpenSky Network, and OpenStreetMap. There is no first-launch download and no premium "data pack" upsell. If you want fresher data than your current build, the upstream sources are one click away on our credits page.

Is this only for airline pilots?

It's built for the airline pilot first — that's our north star, and the schema reflects it. But the regs we model (FAA, EASA, TCCA, CASA, CAANZ) apply to every pilot, and we don't lock anyone out. GA, instructors, students, military — every pilot should have a copy.

Can I get my data back out?

Always. Export to CSV, XLS, or PDF whenever you want. Your logbook is a single file on your device — you could open it with `sqlite3` if you really wanted. We have no incentive to make leaving difficult, because we already got paid.

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